Cancellation & Refund Policy

01Booking Cancellations

Confirmed bookings at associated resorts can be cancelled by contacting the travel desk with your package ID and booking reference. Nights are credited back or forfeited based on notice given before check-in:

• •15 days or more before check-in — 100% of nights credited back to your annual entitlement.
• •7 to 14 days before check-in — 50% of nights credited back.
• •Less than 7 days, or no-show — nights are forfeited for that booking.
• •Peak-season bookings (Red tier windows) require a minimum of 21 days' notice for full credit.

02Exchange Stay Cancellations

Stays booked at exchange network partner properties follow the partner's cancellation terms, which are shared in writing at the time of confirmation. Exchange handling fees, once a swap is confirmed, are non-refundable.

03Package Cancellation & Cooling-off

• •New packages may be cancelled within 10 days of signing the package agreement (the cooling-off period) for a full refund of the enrolment amount, provided no holiday has been availed.
• •After the cooling-off period, cancellation and any refund of the package fee are governed by the schedule in your package agreement.
• •Annual maintenance charges already utilised for a completed package year are non-refundable.

04Refund Processing

• •Approved refunds are processed to the original payment method within 7–10 working days of approval.
• •Bank and gateway posting times may add 3–5 working days depending on your bank.
• •Refunds for EMI-based payments are adjusted against outstanding instalments first, with any balance returned to you.

05Failed or Duplicate Online Payments

If an online payment is debited but not confirmed within 30 minutes, the gateway auto-reverses it, typically within 5–7 working days. For duplicate payments, contact the accounts desk with both transaction references — the duplicate amount is refunded in full.

06Force Majeure

If a confirmed stay cannot be honoured due to events beyond reasonable control — natural calamities, government restrictions, or safety advisories — nights are credited back in full or the stay is rescheduled at no cost. Cash refunds in force majeure situations are limited to amounts paid specifically for that booking.

07How to Request a Cancellation or Refund

• •Email reservations@blissmajesticcountry.com (bookings) or accounts@blissmajesticcountry.com (payments) from your registered email.
• •Include your package ID, booking or transaction reference, and the reason for the request.
• •You will receive a written acknowledgement within 2 working days and a resolution timeline with it.